Who we are

Throughout Australia, various workforces have disproportionately high rates of burnout and lack fundamental systems to care for the wellbeing of their staff. Increased rates of burnout and poor workplace wellbeing are directly correlated to a reduction in staff and organisational performance. This can have long term effects on the progression of the organisation, as well as satisfaction of the clients the company serves. In addition, high turnover of staff is extremely costly and becomes unsustainable to maintain. 

Burnout is not an individual issue, but a systemic organisational risk that can, in most circumstances, be preventable. Across major workforces there is an increasing number of staff who are dealing with higher pressure and workloads, but not increase or improvement in offered support to deal with these changes. 

Regardless of this, traditional wellbeing programs that are offered to these organisations lack the crucial data to target the underlying issues at hand, leading to failed or ineffective results.

 Traditional and commonly used wellness approaches fall into three categories: employee assistance programs, digital wellness apps and resilience workshops/training sessions. While these are valuable at times, they are reactive, generic, difficult to evaluate and still treat burnout as an individual issue, not a systemic one.  

The idea behind Solace Analytics begun after the founders noticed an on-going issue in the healthcare system that had either affected them personally at work or affected friends and family working in healthcare. 

They quickly realised issues were not actually related to the role they had taken on, rather, many small issues in the organisation that were never heard and therefore never attended to by management. These issues were all able to be fixed and monitored, however because they were not, they lead to lowered staff wellbeing which worsened the cycle of burnout.

In the healthcare workforce, the quintuple aim is the framework developed to improve patient care. One of the aims is to improve workforce wellbeing to allow workers to provide better care. Although as already noted, current interventions for improving wellbeing are reactive and not preventative, meaning that burnout is still often occurring and effecting patient care. After researching this issue further, it was found that this issue runs deeper than Australia and stems much further than the healthcare system, leading to the development of Solace Analytics. 

Solace Analytics was developed to target basic systemic issues within an organisation, and forge lasting changes based on what the employees need. By applying raw, measurable data and science backed interventions to enhance the workforce in a way that staff want, Solace Analytics ensures employees are our top priority.

Each industry has its own unique challenges and that is why at Solace we are constantly researching, and improving our database of what it is that staff want to see in their workplace, to better help the organisations who we work with. At Solace we do not run wellness programs, we fix workplace conditions that cause burnout – and we measure the results.